WhatsApp Inbox¶

Every WhatsApp conversation in one thread per customer. Open Customers → Inbox.

The inbox covers your two WhatsApp channels: the QR-paired WhatsApp number and WhatsApp Cloud. They can be filtered together as one WhatsApp group, or separately.

Every other channel is send-only. SMS, email and web push go out through campaigns and automations and do not produce inbox threads.

Working a conversation¶

Open or close it as the work progresses
Add a comment — an internal note the customer never sees
Tag the customer, which also drives campaign targeting
Insert a quick reply instead of retyping a common answer
View the customer's profile, purchases and segments beside the thread

AI inbox assistant¶

Two optional features, both configured under Settings:

AI conversation insights — shows each conversation's customer intent, sentiment and a suggested next step. You analyse a conversation on demand; nothing is sent automatically.

AI reply suggestions — shows three suggested replies beside the message box. You always choose what to send, and can edit before sending.

Note

The assistant never sends a message by itself. If you want automatic replies, build a bot flow and give it a handoff node.

Handoff from a bot¶

A bot flow that reaches a Handoff node drops the conversation into this inbox, so a person can take over mid-conversation with the full history visible.

Install Shrinkit on your store¶

Shrinkit works with Salla, Zid and Shopify. Install the app on your store and your orders, carts, products and customers appear in the dashboard automatically — no coding, no data import.

Install on Salla Install on Zid Install on Shopify

Not on any of those platforms yet? Talk to us on WhatsApp.