Messaging Channels¶
Everything Shrinkit sends — COD confirmations, cart chases, campaigns, bot replies — goes out over a channel you connect once here. Open Account & settings → Messaging Channels.
Available channels¶
| Channel | Used for | Appears in the inbox? |
|---|---|---|
| Campaigns, automations, two-way chat | Yes | |
| WhatsApp Cloud | COD confirmation flows, templates, campaigns, chat | Yes |
| SMS | Campaigns and automations | No — sending only |
| Campaigns and automations | Yes | |
| Web Push | Browser notifications to storefront visitors | No — sending only |
| Facebook Messenger | Two-way chat | Yes |
| Two-way chat | Yes | |
| TikTok | Two-way chat | Yes |
| Telegram | Two-way chat | Yes |
| Two-way chat | Yes | |
| Shopify Inbox | Two-way chat on Shopify storefronts | Yes |
SMS is intentionally hidden from the unified inbox — it is a one-way sending channel here, though it remains fully available to broadcasts and automations.
Connecting a channel¶
WhatsApp¶
- Add Channel → WhatsApp, give it a name and the phone number.
- Scan the QR code shown with the WhatsApp app on that phone.
- The channel turns Connected once the pairing completes.
Keep that phone online. If the session drops, reconnect by scanning a fresh QR code.
WhatsApp Cloud¶
Required for COD confirmation flows and for template-based sending at volume. Fill in the WhatsApp phone number and API credentials, then save. See the WhatsApp Cloud activation guide for getting the account approved in the first place.
Facebook Messenger, Instagram¶
Use the Connect with Facebook button — these cannot be added by pasting credentials. After authorising, select which page or account to attach.
SMS¶
Either buy a package from us or connect your own provider — fill in the provider fields. Your SMS balance and low-balance warnings then appear on the Dashboard.
Email¶
Configure the sending address and provider. The From email used by campaigns is taken from the channel configuration, not entered per campaign.
Warming a new WhatsApp number¶
Do not start with bulk campaigns
WhatsApp bans numbers that jump straight to high volume. A new number must be warmed over roughly four weeks.
| Period | Daily volume | What to do |
|---|---|---|
| Week 1 — days 1-7 | 2-5 messages/day | Send to your own team and test numbers. Aim for genuine two-way conversations (over 50% reply rate). Avoid links, long texts and promotional wording. Keep it personal. |
| Week 2 — days 8-14 | 10-20 messages/day | Increase gradually. Keep conversations two-way. |
| Weeks 3-4 | Continue ramping | Introduce normal business messaging. |
| After 4 weeks | Full volume | The number is considered warmed. You can run larger bulk campaigns while keeping deliverability healthy. |
Team access¶
Under each channel you can control which agents may use it, and set a login schedule that restricts when an agent can sign in at all — useful for shift-based support teams.
Permissions available per team member include: see all conversations, access broadcast, and manage users.
Install Shrinkit on your store¶
Shrinkit works with Salla, Zid and Shopify. Install the app on your store and your orders, carts, products and customers appear in the dashboard automatically — no coding, no data import.
Install on SallaNot on any of those platforms yet? Talk to us on WhatsApp.