COD Confirmation Center¶
Cash-on-delivery orders are the biggest source of lost margin for most stores in the region: the order ships, the customer changes their mind at the door, and you pay for the product handling and both shipping legs. The COD Confirmation Center contacts the customer automatically the moment the order lands, and gives you one place to watch every unpaid order.
Open it from Revenue recovery → COD confirmations in the sidebar.
What counts as a COD order¶
An order is treated as cash-on-delivery when it is not paid — Shrinkit looks at the payment state, not the name of the payment method. This matters because merchants rename payment methods freely, and a method called "Cash" may be prepaid while one called "Card on delivery" is not.
Orders in the AUTHORIZED and PARTIALLY_PAID states are deliberately treated as not
paid, so they appear here too.
Supported stores: Shopify, Salla and Zid. Orders from all three use the same status vocabulary, so the table and its filters work identically whichever platform you are on.
The orders table¶
| Column | Notes |
|---|---|
| Order ID | The order number as it appears in your store |
| Customer | Name on the order |
| Phone | The number used for confirmation messages |
| Total | Order value |
| Source | Which store or storefront the order came from |
| Order date / Created at | When the customer ordered, and when the row was created |
| Status | See below |
Search by order ID, phone number or customer name. Filter by status, by source, and by date range (last 7 days, last 30 days, or a custom range). Active filters are shown as chips so you can clear them one at a time or all at once.
Statuses¶
Pending · Processing · Handed to Shipping Company · Out for Delivery ·
Delivered · Voided · Partially Refunded · Refunded
"Confirmed" is a bucket, not a status. A confirmed order moves on to Processing and
then through the fulfilment statuses — there is no status literally called "Confirmed".
Turning on automatic confirmation¶
Click Activate COD flow and follow the three steps. You can change the active route later; existing orders are not affected when you switch.
Step 1 — Choose your confirmation route¶
Pick one route. New eligible COD orders follow the one that is active.
A WhatsApp message goes out automatically as soon as a new COD order becomes eligible, with three buttons:
- Confirm order — tags the customer
cod-confirmedand sends a receipt - Cancel order — tags
cod-cancelledand sends a receipt - Call me — tags
cod-callback-requestedand hands the conversation to an agent
Requires a connected WhatsApp Cloud channel.
The assistant confirms the order in a human-like tone, answers basic questions about it, and hands off to one of your agents when the customer asks for a person or the assistant is out of its depth.
Requires a connected WhatsApp Cloud channel.
The order is queued for a human callback instead of an automated message. Use this when your team prefers to keep the confirmation conversation on the phone.
Step 2 — Configure¶
Set the customer-facing details for the route you picked — message wording, tone, and whether agent handover is enabled — before it starts handling new orders.
Step 3 — Review & activate¶
Confirm the summary and switch it on. The banner at the top of the COD page then shows which route is active.
Connect a channel first
The WhatsApp and AI routes both need a WhatsApp Cloud channel. If none is connected the activation wizard tells you so — set one up under Messaging Channels and come back.
Watching the numbers¶
The Dashboard carries a COD widget for the period you have selected:
- COD confirmations — how many were confirmed
- Confirmation rate — confirmed as a share of orders contacted
- Confirmed / Pending / Declined / Failed counts
Failed means the confirmation message could not be delivered — usually a bad phone
number or a channel that has lost its connection. Check
Messaging Channels if the failed count climbs.
Frequently asked¶
Does this change my orders in Shopify / Salla / Zid?
Confirming moves the order forward at the vendor (Salla in_progress, Zid ready, a
Shopify fulfilment) and cancelling voids and restocks it. Choosing "Call me" leaves the
order pending — the agent decides the outcome.
Will old orders appear? No. Orders placed before Shrinkit was installed are not backfilled. The table fills up as new orders arrive.
Can I use it without WhatsApp? Only via the callback route. The automated routes are WhatsApp Cloud based.
Install Shrinkit on your store¶
Shrinkit works with Salla, Zid and Shopify. Install the app on your store and your orders, carts, products and customers appear in the dashboard automatically — no coding, no data import.
Install on SallaNot on any of those platforms yet? Talk to us on WhatsApp.